Who is likely to file a trouble ticket?

A trouble ticket is typically filed when an individual encounters an issue or problem that needs attention, particularly regarding service or system outages. In this context, a customer experiencing service issues is the most likely candidate to file a trouble ticket because they are directly affected by the problem. Their main goal is to report the issue to allow for resolution, and they may not have the technical skills or authority to fix the problem themselves.

In contrast, while website developers, network administrators, and front-end designers may encounter issues during their work, they usually have the ability to troubleshoot or resolve those issues directly without needing to rely on a formal ticketing process. The customer, however, relies on customer service or technical support to address their difficulties, making them the primary source of trouble tickets in scenarios where user experience is impacted.